Satisfaction Surveys

A few days after each wedding, a customer satisfaction survey is sent via email to the client. This survey was just returned.

Q. Do you feel the team as Solaris Studios responded in a timely manner to any questions you may have presented?
A. Yes

Q. Did your photographer show up on time for your wedding?
A. Yes

Q. Was your photographer professionally dressed at your wedding?
A. Yes

Q. Did you feel your photographer attended to your requests during your wedding day?
A. Yes

Q. Did you receive your online gallery in less than two weeks after your wedding date?
A. Yes

Q. Were you notified that your wedding day DVD’s were completed in less than two weeks after your wedding date?
A. Yes

Q. On a scale of 1-5, 5 being most satisfied, how happy were you with the quality of your wedding day photography?
A. 5

Q. On a scale of 1-5, 5 being most satisfied, were you satisfied with how many images you received from your wedding?
A. 5

Q. If applicable, were your Engagement Portraits delivered in time to have on display at your reception?
A. Yes

Q. If applicable, were your Bridal Portraits delivered in time to have on display at your reception?
A. Yes

Q. If applicable, was your Guest Book delivered in time to have on display at your reception?
No Answer Provided

Q. Were you aware that we offered a line of Guest Books to have at your wedding?
A. Yes

Q. Would you refer Aric and Solaris Studios to a friend?
A. Yes

Q. One a scale of 1 – 5, 5 being very satisfied, how satisfied were you overall with the performance of Aric and Solaris Studios?
A. 5

Q. How do you feel that we could improve our services further.
No Answer Provided

Q. Would you like to leave a testimonial?
A. Aric,

Everything was absolutely amazing! You did a wonderful job and I look forward to using you in the future. The pictures really captured the entire wedding. I’m glad I didn’t hire a videograhper because with your pictures I didn’t need one. Again, thank you so much for all of your hard work!

Sincerely,

Hazel and Kyle Gibson

Aric C. Hoek BFA, CPP
Professional Photographer
2012 President PPGH